Contact Us

Contact Details

E-stralian Pty Ltd T/A Sparque

ABN: 22 611 234 774
Outside of Melbourne and Perth we work with a network of service providers around the country to deliver, service and repair our ebikes. Please contact us to confirm how we can help you get on your new ebike with full support from our network.

Call Us!

1300 794 652

Contact Our Team






    Melbourne

    19-27 Ireland Street
    West Melbourne VIC 3003

    1300 794 652

    Experience store, workshop & head office

    Opening Hours:
    Tuesday to Friday: 10am-5pm
    Saturday: 10am-4pm
    Closed Sunday/Monday

    Our Melbourne store and HQ will be closed over the Grand Final long weekend:
    Closed Friday 25th and Saturday 26th September.
    Usual opening hours otherwise.

    Get Directions
    Perth

    305 Fitzgerald Street
    West Perth WA 6005

    1300 794 652

    Experience store & workshop

    Opening Hours:
    Tuesday to Friday: 10am-5pm
    Saturday: 10am-3pm
    Closed Sunday/Monday

    Get Directions
    Sparque service network map
    Our Network

    Our service network across Australia

    Sparque authorised service providers include a range of retail bike stores, workshops & mobile mechanics

    Rating
    5.0
    Read our 228 Reviews
    Ashfed Ashfed
    google
    Ashfed Ashfed
    2026-08-14

    I brought in my 10 year old Yuba Boda Boda electric bike to fix up a dodgy repair from a westend city bike shop. The Sparque guys were fantastic; they gave me an honest appraisal, told me what I was up for, and did a thorough service and repair. Their communication was first rate excellent, and I felt comfortable with them. Totally rate this place, and recommend it to others!

    Scott Buchanan
    google
    Scott Buchanan
    2026-08-14

    Disclaimer: I have known the team at Sparque for 2 years and have done work with them in the past and recommend them to friends and family. A great team with excellent service by all. Shout-out to Finn for building my Wombat Ultra. 3 kids on a long tail cargo bike = game change. If you want the freedom that car ads promise highly recommend trying an e-bike. Whether for leisure, adventure or red-carpet school drop offs | the in-store test ride, one week test ride or subscriptions are a great way to get started.

    David Janes
    google
    David Janes
    2026-08-14

    Evan, Thijs and the team at Sparque we great to deal with. Thijs clearly explained the e lasing option on my bike which was an important consideration for me. I'm very happy with my Reise & Muller Load5 75 cargo bike. It is very comfortable to ride, handles beautifully and has great carrying capacity. I'd highly recommend Sparque e bikes if you are considering purchasing or leasing an e bike. David J

    wai yan yau
    google
    wai yan yau
    2026-08-05

    I bought a Riese and Muller multicharger2 from Sparque Perth in 2024. Their services have been exemplary and nothing is too big or too small when it comes to the bike. Shout out to Leigh and Thomas, they are knowledgeable and always look after you. Wayne

    Stephen
    google
    Stephen
    2026-08-05

    Complicated upgrade of Focus Jarifa to retrofit a Bosch Powermore battery extender that Bosch advised was not possible. Leigh and Thomas both knowledgeable and helpful. Many thanks for great service.

    Jefry Nunez
    google
    Jefry Nunez
    2026-07-28

    We leased an electric long-tail bike from Sparque in 2026, and the experience has been amazing from start to finish. The service was outstanding, the payment process was simple and hassle-free, and the quality of the bike is impressive. It is sturdy, easy to ride, and feels very safe. Sparque offers one of the best electric bikes, best brands when it comes to quality and safety. We used the bike for almost everything: school drop-offs for our two kids, grocery shopping, violin lessons, swimming, and visiting friends. Perth has an excellent network of bike paths, making it easy and enjoyable to get around the city by bike. In addition to the convenience, we also saved money by avoiding parking fees and fuel costs. Cycling was often faster than driving, especially avoiding traffic. Perth is a fantastic city for getting around by bike, and leasing or buying from Sparque made the experience even better.

    Charlotte De Kock
    google
    Charlotte De Kock
    2026-07-25

    I had a fantastic experience with Sparque. Communication was fast, friendly, user-oriented and adapted to my needs and to the point. Sparque knows what they're talking about. Trying the Riese & Müller carrie with my 4-year old was a fantastic experience, top bike, thanks Sparque!

    Lauren Foster
    google
    Lauren Foster
    2026-07-24

    Thomas and the team at Perth Sparque have been fantastic to deal with. Thomas seemlessly liased with the HR and administrative team at both my workplace and salary sacrifice company making the leasing process seemless. They are second to non in e-bike expertise and have been a pleasure to work with!

    Ling Tang
    google
    Ling Tang
    2026-07-23
    Ben Mosely
    google
    Ben Mosely
    2026-07-20

    I have just signed up for my second novated lease with Sparque, a wonderful Orbea Rise eMTB. Thanks to Thijs, Thomas, Evan (plus Simon the mechanic) for a fantastic experience from start to finish. Great bike, great team, great service. I would highly recommend Sparque and would not hesitate to use them again in future.

    Steve Walker
    google
    Steve Walker
    2026-07-20

    Excellent sales and service team. We have had two R&M bikes that we purchased/leased through Sparque. They made the whole process simple, and I would recommend them highly.

    Ross Haagman
    google
    Ross Haagman
    2026-07-15

    Great experience, really happy with the bike

    Stuart Anderson (Eddyline)
    google
    Stuart Anderson (Eddyline)
    2026-07-12
    Liz Harris
    google
    Liz Harris
    2026-07-02

    Excellent help, andvice and support. Thanks Lee and Finn 😊

    Colin Newton
    google
    Colin Newton
    2026-06-30

    Thomas was extremely helpful in discussing the e-Bike options available. A pleasure to do business with.

    Thomas Blair
    google
    Thomas Blair
    2026-06-16

    Thomas and Leigh were fantastic throughout the whole process of buying my bike. The bike was in stock in the Melbourne store so freight was promptly arranged and they also helped with the installation of extra components. Communication was excellent. Bike was ready for delivery in a short time, great handover process and ongoing support. The Riese and Muller bike has been excellent so far, have commuted to work on it every day already and feeling good. Highly recommend Sparque if you’re looking for great service and quality bikes.

    Nicole Whitehead
    google
    Nicole Whitehead
    2026-06-12

    The customer service and knowledge of the staff at this bike shop was great! Friendly, non pressuring. They let us go out on a test ride. Would definately recommend coming down to check them out!

    Jeremy Tan
    google
    Jeremy Tan
    2026-06-11

    Great team here at Sparque. This is my first time getting my bike from them since they moved here from Melbourne. The team is really knowledgeable, friendly and helpful in helping with choosing an eBike. There's a really good range of bikes to choose from. Lease or buy, they can help you out with both options. Drop in and visit them!

    Vasco Pereira
    google
    Vasco Pereira
    2026-05-29

    Very helpful people, recommend it all day !

    Riccardo Berardini
    google
    Riccardo Berardini
    2026-05-21
    Chris Buswell
    google
    Chris Buswell
    2026-05-20

    Fantastic friendly vibe when I enquired for a bike. Thomas provided a detailed breakdown for each of the bikes I was looking for and how the leasing process worked. I eventually made a decision to order the latest model of the bike which meant an expected wait for it to ship from the factory. The Kalkhoff Endeavour 3 Move has been a dream to ride since I got it and a very enjoyable car replacement bicycle. Service staff have always been helpful and informative with all the questions I had.

    Lucia Britto
    google
    Lucia Britto
    2026-05-20

    One very satisfied customer. Picked up my Riese & Muller Nevo4 GT on Saturday afternoon and it is a beauty. I was very appreciative of, and impressed with the level of service I received from Leigh as he went through the bike's features with me. Goodness, there were many and Leigh made sure I got the gist of it. My husband also put him through his paces with the technical side of the bike also and this is where Leigh was impressive. They were still talking about bike features when I came back from my spin around the block. Overall, the customer service received from Thomas and Leigh was great, the follow up calls from Finn were appreciated. Really, what more could this girl ask for, oh did I mention I was happy with the price.

    Ahmad Bayat
    google
    Ahmad Bayat
    2026-05-06

    Upgraded seat, amazing staff. Highly recommend

    Tamana Assadullah
    google
    Tamana Assadullah
    2026-05-06

    Came to change bike seat, amazing service was done in no time. Friendly staff

    Max Randall
    google
    Max Randall
    2026-04-30

    I just picked up our new Wombat Rally G3 today. My wife and I are very happy. Our whole experience at Sparque has been very positive, from the test ride a few weeks ago, to the pick up today. Leigh and Thomas were great. I got an excellent cargo bike at a great price with friendly and knowledgeable service. Who could ask for more? Highly recommended.

    Jen H
    google
    Jen H
    2026-04-27

    Highly recommended Leigh and the team for any e-bike issues. They identified the problem quickly and were able to fix my bike whilst I waited. Very knowledgeable and great customer service.

    Ziba Madarodokhi
    google
    Ziba Madarodokhi
    2026-04-17

    Amazing service!

    Hakan L Yaman
    google
    Hakan L Yaman
    2026-04-14

    Very helpful staff with in depth knowledge of their products, great follow up post purchase.

    Ben Kamien
    google
    Ben Kamien
    2026-04-07

    Thanks for fixing my gocycle. It’s riding really well and it’s like having a new bike.

    Rosita D'Adamo
    google
    Rosita D'Adamo
    2026-03-27

    Great service! Above and beyond and really listened to my needs. Friendly and respectful staff. Will definitely return and I highly recommend.

    Keith Martin
    google
    Keith Martin
    2026-03-27

    I have just completed a 4 year novated lease of a brilliant Riese and Muller e-bike with Sparque. Thanks to Thijs, Thomas, Lars and the team for a fantastic experience from start to finish. Great bike, great team, great service. Particularly appreciated the recommendation to upgrade the tyres at the beginning and then replacing them at the final inclusive service at 19,000km with not a single puncture in between. Will also never go back to an e-bike with a chain and conventional gears after the totally trouble free experience with the Vario model. I will return regularly for servicing now the lease has ended. Unfortunately for Sparque, the bike is still far too good to replace as yet! Thanks guys!

    Annie Sashegyi
    google
    Annie Sashegyi
    2026-03-23

    Thomas at Sparque Perth was EXCELLENT! So helpful and patient. I highly recommend Sparque for all your e-bike needs.

    mostafa rezazad
    google
    mostafa rezazad
    2026-03-19

    I rented a marvellous e-bike from them for two years and always received the best service ever. The bike itself was so amazing, and it made me sad to return it due to moving to another country. I will definitely get another bike when I get back to Australia again. Thank you Sparque, thank you Thomas.

    Audrey T
    google
    Audrey T
    2026-03-17

    Sparque crew are amazing! Not only did they go above and beyond to order in specific parts for my bike - they were super communicative and friendly throughout the whole process. They did an amazing job servicing my bike and I'm super grateful. Can't recommend this team enough!

    David Matthew
    google
    David Matthew
    2026-03-09

    I had a great experience with the team, from my initial inquiry right through to the delivery of my bike.

    Bek Petrovic
    google
    Bek Petrovic
    2026-03-07
    Dale Downie
    google
    Dale Downie
    2026-02-27

    Leased an e-bike through sparque for 4 years, they work good to work with and were helpful with any issues I had, thank you !

    Spike WEN
    google
    Spike WEN
    2026-02-26

    It was a great experience; they solved my simple problem for free.

    Mark Richter
    google
    Mark Richter
    2026-02-16

    From the first moment that we made contact, the Team at Sparque Perth have been amazing. Always willing to go the extra mile, showing a keen interest in what I need to enjoy the e-bike journey. Recommend Sparque 100%.

    Steven
    google
    Steven
    2026-02-11

    First time visiting and definitely won’t be the last, took care of my repairs for me on the day, and my bike is riding perfectly again. Very happy with the job, and just as happy to have a new local bike shop to go to. Thanks again, guys! Legends!

    Jeff Varley
    google
    Jeff Varley
    2026-02-10

    Highly recommend Sparque for Ebike leasing. I leased an Ebike for 4 years and found the staff at Spargue very helpful and responsive to all requests.

    alwyn zigzag
    google
    alwyn zigzag
    2026-01-31

    Great attentive and honest customer service. Delt with an issue in a very professional and customer focused way. Highly recommended.

    Corinne van Straten
    google
    Corinne van Straten
    2026-01-29

    I really love the e-bike brand and size they suggested, love the bike bags. The service provided extends well past the transaction of buying the bike. You get contacted when your bike is due for servicing and they always do an excellent job. The team is amazing, they remember you and always provide the best service and advice. We are moving and when we told them, they offered to help get the bikes ready for transport. They did an amazing job. Thanks team you are all amazing people.

    John Tipu
    google
    John Tipu
    2026-01-29

    The team at Sparq have provided excellent service for our 2 Riesse & Muller electric bikes. The team have just finished packing our bikes ready for shipping overseas. Everything was ready within 24 hours, as promised. Thank you guys and keep up the good work!

    Leza Cullen
    google
    Leza Cullen
    2026-01-29

    ⭐️⭐️⭐️⭐️⭐️ I had such a great experience with the team at Sparque while looking for a new e-bike. Their customer service and support were excellent — friendly, patient, and genuinely helpful throughout the whole process. I have been really impressed by how professional and accommodating the team was. It’s clear they care about their customers and stand behind their products. Highly recommend Sparque to anyone looking for great e-bikes and even better bike servicing!!!

    Alexandra Davies
    google
    Alexandra Davies
    2026-01-27
    Ca Be
    google
    Ca Be
    2026-01-21

    Great business to deal with and friendly knowledgeable staff. The ebike subscription service is affordable and a great way to see if a bike is suitable for you and how it will be to live with on a daily basis. After using one for a few weeks I realised the one I was thinking of buying was not actually suitable for me so saved myself a lot of money by doing this. The bike came with everything needed and all explained well. I did however buy another bike from them that was shipped from the Melbourne store. It was a 3yo ex leased bike in very good condition, with several expensive extras and all for a great price all up including the freight from Melbourne to Perth. Upon pickup the bike was fully charged, spotlessly clean and everything explained with a box full of original paperwork and manuals. The mechanic set the tyre pressures and the seat to my required settings and was good to go, I did send a few emails to them during all of this and they were all answered promptly and addressed the questions I had. The bike arrived pretty quick from Melbourne too, especially considering it was over the Christmas shut down period. I had been in contact with one other store in Perth before Sparque and they never got back to me after I contacted them twice. The brands they carry are excellent quality. I will definitely be buying a cargo bike from them in the future to add to the 12 bikes I now have. Thanks guys, I am loving the Tinker.

    Barb Stansfield
    google
    Barb Stansfield
    2026-01-08

    Had my first e- bike service yesterday and was super impressed with the service. They accommodated me at very short notice because I live rurally and was able at the last minute to get to Melbourne so my appointment was changed. Very thorough and had advice on what we should do in the future with carrying the bike on the vehicle. It’s a small details that matter. Thanks Sparke Melbourne.

    Sean Liley
    google
    Sean Liley
    2025-12-23

    I can’t recommend Thomas, Leigh and the team at Sparque E-bikes enough. The service is first rate and nothing is too hard for the guys. Leigh is a great mechanic and his attention to details is superb. He went out of his way to fit a Basil dog box to my Tinker. They only stock quality e-bike brands and accessories. I wouldn’t go anywhere else!

    Henry Travers
    google
    Henry Travers
    2025-12-15

    Great joint. Very helpful.

    Shop by Type

    Family & Cargo
    Family & Cargo
    Commuter & Urban
    Commuter & Urban
    Comfort & Cruising
    Comfort & Cruising
    Touring & Adventure
    Touring & Adventure
    Compact & Folding
    Compact & Folding
    eMTB
    eMTB
    eRoad & eGravel
    eRoad & eGravel

    Shop by Brand

    Riese & Müller
    Orbea
    Amflow
    Trek
    Wombat
    Kalkhoff
    Focus
    Shop All Spring Clearance Bikes